Return & Exchange Policy

At Hiba Creations, customer satisfaction is our top priority. We carefully inspect and securely pack every order before dispatch to ensure that our customers receive their jewellery in perfect condition.

Please read our Return & Exchange Policy carefully before placing an order.

Return Policy

Hiba Creations follows a strict return policy. Returns are only accepted in case of a major manufacturing defect or if the product received has a genuine quality issue.

Before shipping, all products are carefully checked by our team to ensure they meet our quality standards.

A return request will only be considered under the following conditions:

• The issue must be reported within 7 days of receiving the order.
• The product must be unused, unworn, and in its original condition.
• The original packaging, product tags, and purchase receipt must be available.
• The product will be inspected by the Hiba Creations team before approval.

Products damaged due to misuse, improper handling, alteration, or regular wear and tear will not be eligible for return.

Exchange Policy

Customers can request an exchange within 7 days of receiving their order.

Exchange approval is subject to the following conditions:

• The product must be unused and returned in its original packaging.
• The original product tag must remain attached.
• The original purchase receipt/order details must be provided.
• The product must pass inspection by the Hiba Creations quality team.
• Exchange is available only for another product of equal or higher value.
• If the selected exchange product has a higher price, the customer must pay the difference.
• No cash refund or credit amount will be issued if the exchanged product is of lower value.
• Sale, discounted, or promotional items are not eligible for exchange.
• Each purchased item is eligible for exchange only once.

Online Exchange Procedure

If you wish to exchange your order, please contact our customer support team within 7 days of delivery through email or WhatsApp.

Please provide the following details:

• Order reference number
• Reason for exchange
• Product code/name of the item you wish to receive in exchange

After reviewing your request, our team will confirm your eligibility and provide further exchange instructions.

Exchange Shipping Process

Customers are responsible for:

• Return shipping charges for sending the product back to Hiba Creations.
• Delivery charges for sending the replacement product.
• Any price difference between the original and exchanged product.

The returned item must be sent to our warehouse:

Hiba Creations Warehouse
Gujar Khan, Pakistan

Please ensure that the product is securely packed before shipment. Hiba Creations will not be responsible for any damage, loss, or mishandling that occurs during return transportation.

Inspection & Replacement Process

Once we receive the returned product, our quality team will inspect it carefully.

If the product meets our exchange requirements, the replacement item will be dispatched through our partnered courier service.

The exchange product will only be shipped after successful inspection and confirmation from the Hiba Creations team.

For any questions regarding returns or exchanges, please contact our customer support team.

WhatsApp: 0320 5507043
Email: info@hibacreations.com

Thank you for choosing Hiba Creations. We appreciate your trust and look forward to providing you with beautiful jewellery and excellent service.