Order & Shipping Policy

At Hiba Creations, we are committed to providing our customers with a smooth, secure, and reliable shopping experience. We have partnered with trusted courier services across Pakistan to ensure that your jewellery orders are delivered safely and on time.

Shipping Charges

• Delivery is available across Pakistan.
• A standard shipping fee of Rs. 200 will be charged on orders below Rs. 2,000.
• Orders above Rs. 2,000 qualify for free shipping.

Payment Method

Currently, Hiba Creations offers Cash on Delivery (COD) as the available payment method.

COD (Cash on Delivery) means that customers can pay the courier representative at the time of receiving their order.

Order Placement Process

Customers can place orders through the following channels:

• Website: www.hibacreations.com
• Email: info@hibacreations.com
• WhatsApp: +92 320 5507043
• Social Media Platforms: Instagram and Facebook

After receiving your order, our team will verify product availability and contact you through call or WhatsApp for order confirmation.

At this stage, customers may:

• Confirm the order details
• Request changes (where possible)
• Cancel the order before dispatch

Once your order is confirmed, you will receive an order confirmation message through WhatsApp, SMS, or email containing your order reference number.

This reference number can be used for future communication, order inquiries, and tracking assistance.

Order Processing & Dispatch

After confirmation, your order will be carefully packed and dispatched from the Hiba Creations warehouse located in Gujar Khan, Pakistan.

The estimated delivery time is:

3–4 working days

Delivery time may vary depending on the customer’s location, courier service availability, weather conditions, public holidays, or other unforeseen circumstances.

Cash on Delivery Instructions

For COD orders, customers are required to make payment to the courier representative before opening the sealed package.

Customers are advised to inspect the parcel condition at the time of delivery. Courier representatives cannot accept opened parcels or return requests after the package has been opened.

Order Issues & Customer Support

If you experience any issue with your order, such as receiving a damaged product, incorrect item, or any other concern, please contact us immediately.

Please provide:

• Your order reference number
• Details of the issue
• Supporting information or images (if required)

Our team will review your concern and assist you with the best possible solution.

At Hiba Creations, our customers are our priority, and we always strive to provide a satisfying shopping experience.

Important Notes

• Please ensure that your provided contact number and delivery address are accurate to avoid delays.
• If a customer refuses to accept a confirmed COD order without a valid reason, the parcel will be returned to Hiba Creations. Repeated refusal of orders may result in restrictions on future COD purchases.
• Customers are requested to review our Exchange Policy for information regarding product exchanges. Hiba Creations follows a strict exchange policy and does not offer general returns or refunds.

Product Images & Appearance Disclaimer

We make every effort to ensure that product descriptions, photographs, and details displayed on our website accurately represent our jewellery.

However, slight differences in colour, size, or appearance may occur due to factors such as lighting conditions, photography effects, screen resolution, and device settings.

If you have any concerns regarding your purchase, please contact our customer support team, and we will do our best to assist you.

Thank you for choosing Hiba Creations. We appreciate your trust and look forward to serving you again.