Frequently Asked Questions

If you are getting curious about your order, then you can reach out to us at our WhatsApp number 92 320 550 7043. We will provide you with your tracking number and you can know where your order is exactly.

No, but soon we start submit parcel to international clients.

It may take 2 to 4 business days.

Shipping Charges: 200/Rs. Free Shipping order over 2000/Rs.


Gujar Khan

Yes but if upon to customer request and we charge it 100/RS extra. We ship the products in a nice luxury box along with the product box. We wrap the product nicely so that it does not get damaged during the shipment process. Along with the box, you will receive jewelry cloth care and a caring tip which has instructions that how you can protect your jewelry. Read More

Shipping Charges 200/Rs.

Free Shipping order over 2000/Rs

 

The payment mode for Pakistan-based customers is CASH ON DELIVERY or COD.

Yes, we offer a product exchange policy. We will exchange anything within 7 days of delivery.

Yes, if the product is damaged or the item is different from what you ordered, we will refund your money within 7 days of shipment.

Customers residing in Gujar Khan can expect their order within 24 hours. Outside Gujar Khan, customers can expect to get their parcels in 2 to 4 business working days.

Currently, we do not have any Store or Shop. We are an online-based store at the moment but in near future, we are planning to open a store in Gujar Khan city.

If you want to cancel or change your order, then contact us right away. We will not be able to cancel the order once it has been shipped from our warehouse.

You can make any sort of changes before 2:00 PM of each working day because it is when all orders are shipped from our warehouse.

All the orders placed via our website are confirmed and most of the times there is no issue.

However, products are subject to availability. The order availability changes when the order is packed and the item is accepted, the stock position may vary.

If the item your chose runs out of stocks or if there is any other issue, then a representative from our team will inform you, and no amount will be charged.

If the product you received is damaged, then you have up to 48 hours from the receipt of your product to inform us. Reach out to us at info@hibacreations.com or Whatsapp at 0320-5507043 to discuss your damaged merchandise so we can assist you accordingly.

Any damaged reported to us after 48 hours shall not be entertained by our team.

Shipping Charges 200/Rs.

Free Delivery order over 2000/Rs.

Free Delivery in Gujar Khan City [under 5km]

If you still have any Question Contact Us

 

Share with your Friends