Frequently Asked Questions

If you are getting curious about your order, then you can reach out to us at our WhatsApp number00 92 320 550 7043. We will provide you with your tracking number and you can know where your order is exactly.

No, but soon we start submit parcel to international clients.

Shipping all across Pakistan is absolutely free. It may take 2 to 4 business days.

Shipping Charges : 200/Rs.


Gujar Khan

Yes but if upon to customer request and we charge it 100/RS extra. We ship the products in a nice luxury box along with the product box. We wrap the product nicely so that it does not get damaged during the shipment process. Along with the box, you will receive jewelry cloth care and a caring tip which has instructions that how you can protect your jewelry. Read More

We do not charge any shipping charges across Pakistan on orders above 5000.

If Oder less then 5000/Rs we charge 200/Rs.

The payment mode for Pakistan-based customers is CASH ON DELIVERY or COD.

Yes, we offer product exchange policy. We will exchange anything within 7 days of delivery.

Yes, if the product is damaged or the item is different from what you ordered, we will refund your money within 7 days of shipment.

Customers residing in Gujar Khan can expect their order within 24 hours. Outside Gujar Khan customers can expect to get their parcels in 3 to 4 business days.

Currently, we do not have any store. We are an online based store at the moment but in near future we are planning to open a store in Gujar Khan city.

If you want to cancel or change your order, then contact us right away. We will not be able to cancel the order once it has been shipped from our warehouse. You can make any sort of changes before 2:00 PM of each working day because it is when all orders are shipped form our warehouse.

All the orders placed via our website are confirmed and most of the times there is no issue.

However, products are subject to availability. The order availability changes when the order is packed and the item is accepted, the stock position may vary.

If the item your chose runs out of stocks or if there is any other issue, then a representative from our team will inform you, and no amount will be charged.

If the product you received is damaged, then you have up to 48 hours from the receipt of your product to inform us. Reach out to us at info@hibacreations.com or Whatsapp at 0320-5507043 to discuss your damaged merchandise so we can assist you accordingly.

Any damaged reported to us after 48 hours shall not be entertained by our team.

The delivery for Gujar Khan is free. Outside Gujar Khan COD charges are 200/Rs. if less then 5000/Rs Order.

If you still have any Question Contact Us